Pavel Sevastiyanov: Non-violent communication trainings and their efficacy in different social organizations
This work will focus on training non-violent communication in social organizations.
The concept of “non-violent communication” was developed by the American clinical psychologist Marshall B. Rosenberg. Sam M. Rosenberg defines non-violent communication as a method of improving relationships between people. Such communication can only be achieved with empathic contact.
The objectives of this method:
1. helping people to achieve the satisfaction of their relationships
2. teach people to fulfill their desires without violence against others
3. learning how to productively change conflicts
Description of Nonviolent Communication
Nonviolent Communication” was developed by Marshall Rosenberg to help people find new ways to express themselves, listen better to others and resolve conflicts by focusing our attention on what we see and feel. Nonviolent communication helps to increase the level of intimacy between people and make them learn to appreciate feelings and needs. People learn how to help others and themselves become more satisfied through the experiences of peace.
The advantage of “non-violent communication” is the pragmatic simplicity of the method. At any given time there are 2 ways to increase intimacy and understanding: (1) express your own feelings and needs, (2) listen empathetically to the feelings and needs of the other. This approach is fundamentally different from what we are accustomed to and how we communicate during a conflict with scolding, obeying, evading.
Despite the apparent simplicity, it is sometimes difficult to integrate non-violent communication into everyday life because we prefer deeply rooted habits.
There are four steps to be taken in non-violent communication:
Observation, feeling, need, request
1. describe the observation of a specific act or omission, without this having been accompanied by an
evaluation or interpretation.
2. express your feelings related to the observation.
3. seek the need behind the feeling and formulate it. It is important that it is really
is your own need.
4. formulate your request for a concrete action. Try the request in a “positive
to formulate “language of action”.
Rosenberg summarises the communication method of the GFK in the following sentence:
“If a, then I feel b, because I need c. That’s why I’d like to say d now. “The possibilities to make an emotional connection
The difficulty of the planned work is the need to adapt the procedures of non-violent communication to the respective social organization.
The relevance of the research is justified by the need to improve the style of communication in social organizations in order to optimize performance, increase efficiency and promote the humanization of the company.
The concept of non-violent communication is known in Russian psychological science, but there is practically no experience with this concept in the workplace.
Objectives: Development, research and effectiveness testing of non-violent behavior training in social organizations.